Data Retention Policy

1. The short version

Polaris is a generation tool, not a storage service. Finished files are kept only briefly so you can download them.

• A generation can stop being available as soon as ~24 hours after it is created.
• Finished generation records and copies we host are cleaned up after about 24 hours. Pending generations stay recorded until processing and any credit refund are resolved.
• This happens automatically on a timer, whether or not you have an active subscription.
• Download anything you want to keep, as soon as it is ready.

2. Generated videos, images and audio

Every video, image, voiceover and track you generate is temporary. Two separate things end its availability:

• The delivery link for a finished file expires on our infrastructure providers' side, which can happen as soon as ~24 hours after creation.
• Our own housekeeping removes finished generation records and copies we host about 24 hours after creation. Pending billing or refund records are retained until resolved.

Because of the first point, a file can become unavailable earlier than our own 24-hour window. That is why the application warns you to download your work rather than treating the library as an archive.

This deletion is purely time-based. It is not triggered by cancelling, by a payment, or by anything you did wrong - and it applies equally to paying and non-paying accounts.

3. What we keep while your account is open

For as long as your account exists, we keep the things that make the product work between sessions: your account and sign-in details, your plan and credit balance, your saved characters and voices, your brand details and your settings.

To investigate credit usage, we keep up to 5,000 minimal completed-generation billing receipts. When this history is updated, receipts recorded more than 180 days ago are removed. They contain the model, timestamps, status and credit amounts, not your prompts or media.

Photos, frames and clips you upload for a generation are working files, not a library: they can be deleted as soon as about 24 hours after upload.

4. Deleting your data

In Settings you can remove individual finished generations, remove all finished work, or delete your entire account. Wait for processing and any credit refund to finish before deleting a generation. Minimal billing receipts are separate from the media library.

Deleting your account is immediate and permanent. It removes your stored account data, your credit balance, your generations and your settings, and unlinks your sign-in. Cancelling your subscription performs this same deletion - see the Refund & Cancellation Policy before you cancel.

Once deleted, we cannot restore your data. Deletion removes it rather than archiving it.

Backups and provider logs may retain fragments for a short period as part of normal system operation, and we may keep the minimum records we are required to keep for legal, tax or fraud-prevention purposes.

5. Your rights over your data

Depending on where you live, you may have rights to access, correct, export or delete the personal data we hold about you, and to object to or restrict certain processing. Our Privacy Policy explains those rights and how to exercise them.

To make a request, contact contact@polarisugc.com.

6. Contact

Questions about retention or deletion: contact@polarisugc.com. This policy is issued by Maverick International Enterprises LLC and should be read together with our Privacy Policy and Terms of Service.

Last updated: July 17, 2026.